When I wrote about Pantaloon Retail's story I failed to mention about the reference he makes about Saravana Stores, T Nagar, Chennai. Kishore Biyani accepts that before starting the retail venture across India, he himself has visited Saravana Stores at T Nagar many times to understand their business model and how customers buy things in an organised retail set-up.
It is not only Kishore Biyani who visited Saravana Stores, but the entire top management team has to mandatorily visit Saravana Stores, T Nagar and take notes to be discussed during their Management meeting.
I guess this a great acknowledgment of retail revolution ushered in by Saravana Stores in late 1980's and early 1990's before the better organised players expanded it in a big way. Though the group has split into may companies, it stills remains a great attraction for all shoppers at T Nagar Chennai.